i think about my mental model for my design process because it is anything but a linear checklist with clear, clean endpoints. its messy. recently i have been finding it helpful to think about my process in terms of layers that i zoom in and zoom out of.
andy polaine talks about this in his book on service design: “the practice of service design involves repeatedly zooming in and out between material and digital detail, and the big picture. Grand narratives or visions describing a service experience or value proposition are necessary. But so, too, are repeated attempts to describe the granular details…a service design approach requires moving to and fro between each of these, rather than leaving mundane detail until later in a development process as if it’s not so important.”
the hard part isn’t operating in different states–it’s in the transition and knowing when to be zooming in and when to be zooming out.
to borrow a quote from yoga “do your practice and all is coming.” i will keep showing up every day to embrace the struggle and refine my practice.